Privacy Policy

Our Privacy Policy

 

Diyukimmigrationservices.com, (“DIY UK Immigration Services Limited ” “We”, “Us”) take our responsibility regarding how we use the personal information we collect from you through DIY UK Immigration Services Limited’s website (our “Site”) very seriously. Our Site, the products and services contained within are for ease of reference (within this policy) collectively referred to as “Our Online Services”. DIY UK Immigration Services Limited takes your privacy seriously, and has implemented this privacy policy (the “Privacy Policy”) and internal policies and practices to keep your personal and financial information secure at all times. The Privacy Policy covers DIY UK Immigration Services Limited’s treatment of the Personally Identifiable Information we collect when you use Our Online Services.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Privacy Policy is incorporated into our Terms of Use and Terms of Service, and therefore governs your use of Our Online Services. By using DIY UK Immigration Services Limited’s Online Services, you accept the terms of this Privacy Policy. If you have questions or concerns about the Privacy Policy, please contact Customer Care at customercare@diyukimmigrationservices.com.

 

About the information we collect from you

Traffic Data. DIY UK Immigration Services Limited  may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively known as “Visitor Data Information”). The DIY UK Immigration Services Limited internal servers and software automatically recognize Visitor Data information. Our Site may use Visitor Data Information to compile traffic data about the number and types of visitors who use Our Site at specific intervals (collectively known as “Traffic Data”).

We may from time to time use this Traffic Data to analyse Site statistics, but this information is not examined for the purpose of identifying you personally. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.

 

Cookies.  DIY UK Immigration Services Limited  and its partners may use the standard cookie feature of major browser applications and third-party providers, including Google Analytics features (Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration and Google Analytics Demographics and Interest Reporting), or employ internally developed cookies and tracking codes, that allow DIY UK Immigration Services Limited to store a small piece of data on a visitor’s computer, or any other device used to access Our Site’s Online Services, about his or her visit to Our Site or purchase or use of Services. DIY UK Immigration Services Limited does not capture Personally Identifiable Information in cookies or use cookies to mine Personally Identifiable Information.  You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as order forms and other automatically populated fields will be limited.

 

Web Beacons.  We employ a software technology called clear gifs (a.k.a. web beacons), that help us track referrals from our partners and affiliates and better manage content on our site.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of a full stop at the end of a sentence. We do not tie the information gathered by clear gifs to our customers’ Personally Identifiable Information.

 

3rd Party Tracking.  The use of tracking technologies by our service providers, technology partners or other 3rd party assets (such as social media links) on the site is not covered by our Privacy Policy.  These 3rd parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site.   We do not have access or control over these technologies.  We do not tie the information gathered to our Customers’ or Users’ Personally Identifiable Information.

 

Personal Information. DIY UK Immigration Services Limited requires each customer to provide us with personal information (collectively known as “Your Personal Identifiable Information”) to access and use DIY UK Immigration Services Limited products and services. Personal Identifiable Information is captured when a visitor accesses Our Online Services, or speaks on the phone with a DIY UK Immigration Services Limited employee or one of our third party representatives, such as a lawyer. Your use of Our Online Services constitutes your willingness and acceptance to disclose that information. This disclosure may also occur when a visitor registers with an Online Service, engages in transactions, contacts customer service, or in any other form as detailed or prescribed on our site from time to time and offered by DIY UK Immigration Services Limited.

 

Personally Identifiable Information includes but is not limited to: (i) “Contact Data” (such as your name, address, city, post code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); We do not however store customer credit card details nor do we share customer details with any 3rd parties.

 

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at customercare@diyukimmigrationservices.com .

 

Testimonials and Reviews.  We may display personal testimonials of satisfied customers received through email surveys.  We will ask for your specific consent beforehand.  If you wish to update or delete your testimonial, you can contact us at customercare@diyukimmigrationservices.com .  We also display customer reviews.  If you provide a review that we display it and wish to update or delete it, you can also contact us at customercare@diyukimmigrationservices.com.

 

Calls/Electronic Communications. In the regular course of our business, DIY UK Immigration Services Limited  may monitor and record phone conversations or email communications between you and DIY UK Immigration Services Limited  employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from DIY UK Immigration Services Limited, you may unsubscribe from our mailing list by using the “Unsubscribe” link on any of the emails we send.

 

Other Circumstances Where We Use the Information We Collect and How We Use It

 

We may also use information we collect from Our Online Services to communicate with you, process your orders, facilitate your transactions with our third-party partners, and inform you of offers, discounts and services. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.

 

Opting Out.  We send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails through one of our legal plans. Generally, you may not opt-out of service-related or transactional communications, which are not promotional or part of your legal plan. If you do not wish to receive service-related communications, you may terminate your account or membership plan by following the online instructions in your my account area, alternatively, by contacting Customer Care at customercare@diyukimmigrationservices.com or (0345) 2003004. However, you can opt-out of promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in any electronic communication or by emailing us at customercare@diyukimmigrationservices.com.

 

You may choose not to provide DIY UK Immigration Services Limited with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use Our Online Services and browse its pages. However, DIY UK Immigration Services Limited cannot process orders without Personally Identifiable Information.

We may share customer information with third parties only as follows:

 

Order Processing. DIY UK Immigration Services Limited, sometimes with the assistance of a third party, may use your Personal Identifiable Information to process your payment through merchant account services and to generate the products and services you order.  Your Contact Data may be used to follow up with you on transactions you initiate through Our Online Services, respond to inquiries made through Our Online Services, inform you of changes to Our Online Services, and send you additional information about DIY UK Immigration Services Limited and its products and services.

 

Third Party Marketing. Unless specifically authorised by you, we will not provide Personal Identifiable Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third party offer, we may provide your Personal Identifiable Information to that third party solely in connection with the offer you have selected.

 

Required by Law. We may also disclose your personal information: as required by law, such as in response to a court order, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.

 

Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any specific user. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.

 

Legal Plan Products. For the purposes of offering and maintaining your legal plan we may share your Personal Identifiable Information, which includes details about your order, and your order history with our third party Lawyer in the course of providing you with specific advice (telephone advice). We may notify you by email prior to sharing this information and, where the information is not necessary to complete your order, give you the opportunity to opt-out.

 

Service Providers. We may share your Personal Identifiable Information with companies that provide support services to us (such as a printer or email service provider), help us market our products and services, or for training purposes. These companies may need information about you in order to perform their functions. These companies are not authorised to use the information we share with them for any other purpose.

 

Partner and Affiliate Tracking. Our partners and affiliates, including Google Analytics (Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics and Interest Reporting), may use cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. This means that these partners and affiliates may show our ads on sites across the Internet based upon your previous visits to our site. Together with our partners and affiliates, we may use these cookies and web beacons to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to your visits to our site.

 

Blogs and Forums. The Site includes a publically accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.   You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community or members forums, contact us at customercare@diyukimmigrationservices.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

 

Other Transfers. We may share Personal Identifiable Information and other data with businesses controlling, controlled by, or under common control with DIY UK Immigration Services Limited. If DIY UK Immigration Services Limited is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personal Identifiable Information and other data in connection with the associated transactions.

 

Bankruptcy. In the event of a DIY UK Immigration Services Limited bankruptcy, insolvency, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used. If such an event occurs, your Personally Identifiable Information may be treated like any other DIY UK Immigration Services Limited asset and sold, transferred, or shared with third parties, or used in ways not contemplated or generally permitted under this Privacy Policy. In this case, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

 

Website Links

 

Third-Party Websites. DIY UK Immigration Services Limited may maintain links to other websites and other websites may maintain links to Our Online Services. This Privacy Policy applies only to Diyukimmigrationservices.com and not to other websites accessible from DIY UK Immigration Services Limited or that you use to access DIY UK Immigration Services Limited, each of which may have privacy policies materially different from this Privacy Policy. If you visit other websites, DIY UK Immigration Services Limited is not responsible for the privacy practices or content of those sites. It is your responsibility to review the privacy policies of non-DIY UK Immigration Services Limited websites to confirm that you understand and agree with them.

 

Social Media Widgets. Our website includes social media features, such as the Facebook “like” button and widgets, such as the “Share this” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

 

Accessing and Changing Your Account

 

Upon request DIY UK Immigration Services Limited will provide you with information about whether we hold any of your personal information. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service that you have already paid for. Please review the information below to access, correct, or request deletion of your personal information.

 

User and Authorised Contact Access to Order Information. DIY UK Immigration Services Limited will give you, or anyone listed as an authorised contact/agent for your account, information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. If you want someone to have access to your order, you must list them as an authorised contact or they may not obtain information. You can confirm who is listed as an authorized contact for your account, add new authorized contacts, or remove authorised contacts by clicking first on “My Account”, and then on “Account Information”. We may send a confirmation email to your authorised contact(s), alerting them that they have been added as an authorised contact. For some products, we may provide information about your order to other individuals named in the order, such as executors named in a last will. For product-specific information about who may request information about your order, please contact Customer Care at customercare@diyukimmigrationservices.com or (0345) 2003004.

 

User Access to and Ability to Update Personal Identifiable Information. You may visit your personal account profile at any time by clicking on the “My Account” link, which will take you to your account. Through My Account, you may: (i) review and update your Contact Data; (ii) complete pending orders; (iii) accept any offers or promotions and (iiii) begin new orders.  If you no longer desire our services, or if you want to remove your Personal Identifiable Information from our Site all together, you may terminate your account by contacting Customer Care at customercare@diyukimmigrationservices.com or (0345) 2003004. We will respond to your request within 30 days.

 

Data Retention.  At minimum, we will retain your information for as long as needed to provide your requested services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  DIY UK Immigration Services Limited may maintain some or all of this data in its archives even after it has been removed from the Site.

 

Is Your Information Secure?

 

Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers certificate (SSL).  A digital certificate proves your site is trustworthy. This is vital as we collect sensitive information like credit card details through online transactions. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from Our Site, products, or through the use of our services, and you are HEREBY notified that you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, PRODUCTS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.

 

IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, PRODUCTS, OR SERVICES PLEASE CONTACT US IMMEDIATELY AT (0345) 2003004.

 

Enforcement. We periodically review this Privacy Policy and our compliance with it to verify that both are accurate. We encourage you to contact us with any concerns, and we will investigate and attempt to resolve any complaints and disputes about our privacy practices.

 

Changes to this Policy. We may update this privacy policy from time to time to reflect changes to our information, practices or statutory obligations.  If we make any material changes we will not in general notify you of those changes.  We would however, encourage you to periodically review our privacy policy on this page to ensure you are aware of the latest information on our privacy practices.

 

Contact Us. If you have any questions regarding our Privacy Policy, please contact us on the information below.

 

Head Office:
86- 90, Paul Street ,
London,
EC2A 4NE

Regional Office:
26 Roundhay Road,
Leeds,
LS7 1AB

Tel: 0345 2003004

customercare@diyukimmigrationservices.com